Refund policy

You can cancel from your order page within the cancellation window shown there, as long as production has not started. Cancelled orders are refunded in full to the original payment method.

Kit personalised with a club crest, player name or number is made to order and cannot be resold, so it is not eligible for change-of-mind returns. It is always eligible for a replacement or refund if it arrives faulty, damaged, or does not match the confirmed order.

Unworn, unwashed stock items with tags attached may be returned within 14 days of delivery for a refund or exchange. Return shipping is the customer's responsibility unless the item was faulty or incorrect.

• Tell us within 7 days of delivery at inquiry@shopcustoms.store, quoting your order number.
• Include photographs of the issue and of the shipping label.
• We arrange a replacement or a full refund, including shipping, at no cost to you.

Sizes follow the chart on each product page. Because bespoke kit is cut to the size ordered, we recommend ordering a sample or requesting a size set for team orders before committing to a full run.

Approved refunds are returned to the original payment method. We process them within 3 business days of approval; your bank typically takes a further 5–10 business days to post the funds. Duties and import taxes paid to a carrier are not refundable by us.

Orders placed through Alibaba, Shopee or Lazada are subject to that platform's refund process. Open the request on the platform and contact us in parallel so we can resolve it quickly.

Email inquiry@shopcustoms.store or call +92 317 043 1213 with your order number and a short description. Most requests are answered within one business day.